Description : Member Experience Executive (1-year fixed term). Company : null. Location :
Csuites is a flexible workplace concept by Lendlease combining the best of traditional office spaces and dynamic co-working environments. Csuites brings together the privacy and security of traditional offices, with the convenience and services of modern co-working options to give larger organisations the opportunity to meet, socialise and collaborate in a superior workplace of choice. Learn more about the work we do: https://www.csuites.com/ . Csuites is seeking a motivated, experienced, and highly organised Member Experience Executive (1-year fixed term). This role will see you provide five-star service to employees and visitors at the front desk in our renowned site. Your responsibilities will include, but are not limited to: Site Operations:
- Support day-to-day site operations and provide professional, personable, and authentic hospitality and service experiences for our members, guests and partners.
- Implement and monitor operating standards and procedures to exceed member expectations and business goals.
- Be a host at our front desk to welcome and be a host to our members, guests and visitors.
- Support all aspects of event and meeting room operations from identifying clients' needs, proactively handling issues that may arise in compliance with health and safety regulations.
- Identify opportunities to improve site operations, cleanliness and neatness, facilities and amenity provision and experience.
- Perform basic troubleshooting for apps, technology, AV systems used by members for door access, meeting room bookings etc.
- Oversee maintenance, repair and replacement work conducted by vendors.
- Identify recurring issues and suggest preventive measures.
- Ensure that the site is run in line with sustainability guidelines and policies for a sustainable and healthy workplace to meet health and wellness certifications.
- Build, nurture and support a social, collaborative and cohesive community of members.
- Seek opportunities to learn more about members, their business and their needs, to be able to provide personable and relevant member support.
- Organise community initiatives and events to bring the community together and inspire and facilitate new member introductions and connections.
- Strive to achieve the highest level of member satisfaction.
- Address any member queries, concerns and arising issues.
- Minimum of 2 years' experience in a corporate, hospitality, membership club, co-working, professional services environment in a similar position.
- Be social and passionate, have excellent customer service and highly effective communication skills.
- Able to handle multiple projects and stakeholders, detailed oriented with a hands-on personality and approach.
- Experience and understanding of working in a collaborative team environment.
- Ability to build strong relationships with both external clients and internal staff alike.
- Maintains a high level of professionalism at all times.
- Proactive and flexible approach
- Demonstrate high level of proficiency in computer skills (Microsoft Office), adaptability and expertise in utilising various applications, software, and the internet.
- Able to provide basic IT, AV support.
